Returns

Returns Policy

We offer a 14 day return policy on most products that we sell. You can return your product to us for a full-refund. under the General Terms. Products can be returned within 14 days of receipt.

If you need to return an item, please Contact Us via the form with your order number and the reason you would like to return the product. If you qualify for a return, we will respond with instructions for how to return items from your order. We usually respond to return requests within 2-3 business days.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives full refund in their original payment method. 

**Headphones are only returnable if they are defective.

• Products may be returned within 14 days of receiving your order.
• We ask is that you return items in the same condition that you receive them in.
• You are responsible for shipping the return product to us. You cover the return shipping costs and arrange the shipment back to us at the address that we will provide at the time that we authorize the return. We are only responsible for the refund after you get it to us.
• We suggest using a shipping service with a tracking number and insurance. We are not responsible for packages that do not deliver to us or packages that deliver damaged. It is your responsibility to pack the return so that it is not damaged in transit. 
• We will refund you for the full initial price paid, that includes standard shipping costs. 
• We only offer refunds onto the original payment method used on the order.
• Returns requested separately cannot be returned as one, even if they are from the same order. Combining separately requested returns will slow down the refund process!
• You must get Return Authorization from us for your return to be eligible for a refund and follow the instructions that we provide. Returns sent without prior arrangement will not be refunded. 
• To qualify for a refund, returned items must be in the exact same condition that you received them in, We reserve the right to refuse returns in extreme cases of policy abuse (examples: excessive returns, fraud, etc.).
• **These items cannot be returned:
  Items that contact the ears or mouth (opened headphones), only if they are defective. 

You should expect to receive your refund within 5-7 business days of KORG USA aka KORG USA Inc receiving your package. Please note this time period does not include the transit time for us to receive your return from the shipper.  Anything accidentally or incorrectly returned to KORG USA will be the responsibility of the sender, not KORG USA. We’ll always do our very best to help out, but unfortunately we can’t make any promises!

Further questions can be directed to customerservice@korgusa.com